Shipping & Returns
Shipping:
Sapere ships! For items shipped within the US, shipping to your home or office is complimentary.
Returns for in-house pieces:
To give you time to view the rug in your space, Sapere accepts returns for up to 3 days after purchase or delivery for any of our in-house pieces. If you return an in-house rug in original condition within 3 days of your purchase, you’ll receive a full refund. If you return an in-house rug in original condition within 10 days, you’ll receive store credit. After 10 days, all sales are final. To initiate a return, simply contact Sapere for a return shipping label and instructions. Return costs are deducted from your refund.
Returns for sourced pieces:
Special sourcing projects are all unique! I source from all over the world. If I am sourcing for you, I’ll let you know exactly what to expect for each rug sourced – how long it will take to arrive from the country of origin, if there’s any approval period or unique return policy. Once you've selected your rug(s) a 50-75% is due upfront (depending on the rug) and the remainder is due upon delivery. The return policy will be a case by case basis (which I'll let you know before you buy!). Questions? Don't hesitate to reach out.
Sapere ships! For items shipped within the US, shipping to your home or office is complimentary.
Returns for in-house pieces:
To give you time to view the rug in your space, Sapere accepts returns for up to 3 days after purchase or delivery for any of our in-house pieces. If you return an in-house rug in original condition within 3 days of your purchase, you’ll receive a full refund. If you return an in-house rug in original condition within 10 days, you’ll receive store credit. After 10 days, all sales are final. To initiate a return, simply contact Sapere for a return shipping label and instructions. Return costs are deducted from your refund.
Returns for sourced pieces:
Special sourcing projects are all unique! I source from all over the world. If I am sourcing for you, I’ll let you know exactly what to expect for each rug sourced – how long it will take to arrive from the country of origin, if there’s any approval period or unique return policy. Once you've selected your rug(s) a 50-75% is due upfront (depending on the rug) and the remainder is due upon delivery. The return policy will be a case by case basis (which I'll let you know before you buy!). Questions? Don't hesitate to reach out.